AIFORGE · ACCOUNT & DATA
Request account deletion
Submit the request here, without a phone call or email. Requests are processed manually within 30 days. The request is tied to the account you sign in with; you do not need to send passwords, identity documents or children’s work.
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What the request covers
Whole-account deletion covers your account and associated personal data, including parent-managed family and learner profiles, submitted evidence and private uploaded originals, feedback, reading and writing records, experiments, financial learning records, skills, portfolios and associated account records.
If specific information must be retained for a legitimate legal or security reason, we will explain what is retained, why and the applicable retention period. Backup retention will also be explained when processing your request. Confirmation is sent when deletion is completed.
Keep anything you need first
The private workspace provides record exports and original-file downloads. Signing out or uninstalling the app does not delete the cloud account. Copies you previously downloaded or shared remain on your devices or with their recipients.
You can cancel a pending request here until processing begins. The request page shows its current status and deadline.
Unable to sign in?
For account recovery or other privacy questions, contact games@astromust.com. Email is an alternative for people who cannot access their account; signed-in users can submit the deletion request directly above.
Read our privacy policy.